Order Cancellation
A cancellation request may be made before the order is dispatched. Once dispatched, cancellation may not be possible and the customer may need to follow the return process.

Return Period
Customers may request a return within 7 days of delivery, subject to the conditions below.

Return Conditions
Products must generally be unused, unwashed, unworn, in original condition, and have original tags/packaging where applicable. Products used, washed, altered or damaged by the customer may not qualify.

Wrong or Damaged Product
If you receive a wrong or damaged product, contact us within 48 hours of delivery with the Order ID, photographs of the product and packaging, and an unboxing video if available. After verification, we may provide a replacement, return or refund as applicable.

Refund
After the returned product is received and inspected, an approved refund will generally be initiated within 5–7 business days after approval. The refund may be credited to the original payment method, subject to payment gateway/bank processing timelines.

Non-Returnable Items
Products that are used, washed, damaged by the customer, altered or otherwise not in original saleable condition may not be accepted for return.

Shipping Charges
Original shipping charges, if separately charged, may not be refundable except where required by applicable law or where the issue is attributable to us.

Failed/Cancelled Orders
If payment is successfully received but the order is cancelled by us due to product unavailability or another reason attributable to us, the applicable refund will be initiated to the original payment method.